Commonly asked questions
How does getting paid faster benefit my bottom line?
Sufficient cash flow is incredibly important as the amount of available cash on hand at any given time affects both daily and long-term operations. The impact on your bottom line by getting paid faster is impressive. For example, if you have $20K ...
Can I receive e-invoices as well as send them?
Absolutely, once you are set up in Promis you can both send and receive invoices. Make sure you invite your clients & suppliers to register with Promis so that you can benefit from the time and cost savings associated with e-invoicing. The more ...
Can I stop Promis from having access to my accounting software once connected?
Absolutely. Should you decide to cancel your account with Promis you can remove access to your accounting software first if you want. Go to 'MANAGE ORGANISATION' using the hamburger menu on the top right-hand side. On the first 'MANAGE' tab at the ...
How can I change my password?
Go to the Promis login page and click on 'FORGOT PASSWORD?'. You can then just follow the prompts to set a new password.
Am I locked into Promis or can I cancel at any time?
We want you to enjoy Promis. The first 30 days are free so you can try it out and see for yourself. After 30 days, if we cannot deliver a service to your satisfaction you can cancel at any time however no refunds are available after this period. To ...
How much does it cost?
MYOB, QuickBooks, Reckon & Xero MYOB, Reckon, QuickBooks and Xero software users can get started straight away with a 30-day free trial. If you decide to proceed the annual fee is $240 (plus GST) - so a very affordable $20 per month (plus GST). Other ...
How do I know that my confidential information will be safe?
Promis takes your privacy and the security of your data very seriously. We have safely handled the confidential data for ten of thousands of clients. Rest assured you are in good hands. How your data is protected Promis privacy policy
What is e-invoicing?
E-invoicing is an automated direct exchange of invoices between a supplier’s and a client’s accounting software systems, removing the need for manual invoice creation, and paper and PDF invoices. It is NOT emailing PDFs or a link to a web-based ...