How do I get support for using Promis?
There are a number of ways that you can get support from the Promis team.
1. Self-help using the Support knowledgebase
Answers to many of your questions can be addressed immediately by going to the 'Support' area of the Promis website. It is in the menu at the top of the Promis web page.
If you cannot find an answer to your question there, you can send in a support request by scrolling down the page and clicking on the 'Submit a ticket' button.
2. Send Promis a support request from within Promis
Use the hamburger menu on the top right to select 'SUPPORT'. This takes you to the Support request page.
From here you can type a support request and email it to the Promis support team.
If the support team need to look at your Promis account transactions directly you will be asked to invite Promis support into your organisation. You can do that from this page by clicking on the 'Invite Promis Support' button.
3. Send the Promis support team an email from your email program
If you want to add a lot more information to your support request - for example, screengrabs, attachments, URLs - then it may be best to email the support team from your email program.
How to sign up for Promis
Get started To get started, click the orange 'Get Started' button on the top of the screen. STEP 1 - Start e-invoicing Enter the email address which you want to use to log in to Promis and verify that you are not a robot by ticking reCAPTCHA. STEP 2 ...
How do I invite my clients to join Promis?
The benefits of using Promis as a supplier grow exponentially the more clients are using the same platform. To invite more CLIENTS go to the hamburger menu on the top right and select the menu item 'SEND INVOICES' and click on 'INVITE CLIENTS'. You ...
How do I invite my suppliers to join Promis?
The benefits of using Promis as a client grow exponentially the more suppliers are using the same platform. To invite more SUPPLIERS go to the hamburger menu on the top right and select the menu item 'RECEIVE BILLS' and click on 'INVITE SUPPLIERS'. ...
Can I stop Promis from having access to my accounting software once connected?
Absolutely. Should you decide to cancel your account with Promis you can remove access to your accounting software first if you want. Go to 'MANAGE ORGANISATION' using the hamburger menu on the top right-hand side. On the first 'MANAGE' tab at the ...
Am I locked into Promis or can I cancel at any time?
We want you to enjoy Promis. The first 30 days are free so you can try it out and see for yourself. After 30 days, if we cannot deliver a service to your satisfaction you can cancel at any time however no refunds are available after this period. To ...